Refund Policy

Digital Product — No Refunds

MapGem is a digital product. Due to the nature of digital goods, all sales are final and non-refundable once the product has been delivered to your email address.

Exceptions

We may consider a refund in the following cases:

• You were charged multiple times for the same purchase due to a technical error
• You did not receive access to the map after purchase and we are unable to resolve the issue

How to Request a Refund

If you believe you qualify for an exception, please contact us at [email protected] within 7 days of your purchase. Include your name, the email address used for purchase, and a description of the issue.

Contact

For any questions about this policy, reach out to us at [email protected].